Shipping & Returns

Prices and Delivery

Your Order

€0-€50

€50.01-€100

€100.01-€150

€151.01-€200

€200.01-€350

€350.01 and higher

Delivery per usual Post

€5.90

€6.90

€11.90

€12.90

€20.50

€26.90

HERE you will read about payment options.

SHIPPING: Items are sent during 2-5 days after payment receipt. The processing fee is € 0.99.
One can also choose while ordering  - the option of EMS express post (it costs on average 20 Euro), it lasts faster 3-6 business days and has online tracking that can be very important for you. In the upper table you see only usual post shipping costs.

We are an international company from the USA, we ship our products all over the world directly from our factories in the USA, Israel, and Eastern European countries.
If you are interested what country the specific item will be sent from, contact us via e-mail info@fordogtrainers.eu

EU COUNTRIES: the usual shipping is carried out by registered mail and the delivery lasts 6-14 days. If there is no your country, please send us an email for a shipping quote. If the package is suddenly lost, please do not worry, we will send you a replacement at our expense and you will remain satisfied. The last thing is very important for us.

RETURN POLICY: If you are not 100% satisfied with a product, simply send it back for a cash refund or in order to get a replacement product. Guidelines for returns:

  •     One can return a product for a refund within three days from the receipt date.
  •     A return processing fee of 10% will be charged.
  •     Custom made items can not be returned.
  •     The item must be in original condition and unused.
  •     The money reimbursement is applied only to the sale price (shipping and other asssociated costs are not refunded).
  •     The buyer will pay the shipping costs towards the return item.
  •     Please contact us before returning the item.
  •     If we make a mistake (having sent a wrong item, damaged item), we will pay the shipping costs and send you a replacement item free of charge
CUSTOM DUTIES AND TAXES: Orders outside the U.S. may be a subject to import taxes, customs duties and fees levied by the destination country ("Import Taxes"). The recipient of an international shipment may be a subject of such import taxes which are levied once a shipment reaches your country. Additional charges for customs clearance must be taken by the recipient, and we have no control over these charges and can not predict how much they may be. Customs regulations vary from country to country, you should contact your local customs office for further information. If the procedures of customs clearance are required, it may create delays beyond our defined delivery terms.
 
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